Terms & Conditions.

TERMS AND CONDITIONS

The terms and conditions forma legally binding agreement (the “agreement) between you (“the client”) and The Soiree Sisters (“we”, “us”). By making a deposit payment, you acknowledge that you have read, understood and agreed to these terms and conditions.

CANCELLATION AND REFUND POLICY

Notice of 14 Days or More

  • A full refund of the deposit will be issued.

    Notice of 5-14 Days

  • A 50% refund of the total booking amount will be given for cancellations due to personal reasons, including COVID-19, or anticipated adverse weather conditions.

    Notice of 5 Days or Less

  • No refund will be provided. The client forfeits all rights to a refund if the booking is canceled (this is due to the allocation of resources and the reservation of your date).

WEATHER CONDITIONS

Weather can be unpredictable, but we've got you covered! We strive to find solutions that ensure your event can proceed smoothly.

In no event will The Soiree Sisters set up in an unprotected area if rain or severe weather is anticipated.

Option 1:

  • You can reschedule your event once at no additional cost, provided we receive more than 72 hours notice. The new date is subject to availability.

Rescheduling Fees:

If notice is given less than 72 hours before the event, 10% of the food costs will be deducted.

Rescheduling with less than 24 hours notice will incur a $150 fee.

Option 2:

  • We can relocate the event to an alternate venue or arrange for a marquee. The new venue must be pre-approved by us to ensure it meets our requirements. Additional charges may apply if the new location is outside our service area.

Option 3:

  • Receive a gift voucher for the full amount of your booking, provided we receive at least 24 hours notice. This voucher can be used for a future picnic within 12 months.

Refunds are not provided due to weather-related cancellations, as the reserved date prevents other bookings.

RESCHEDULING

Each booking is allowed one complimentary reschedule for personal reasons (including COVID-19) or forecasted bad weather, provided we receive 72 hours notice.

Rescheduling with Less Than 72 Hours Notice

  • Incurs a fee of 10% of the total food costs.

Rescheduling with Less Than 24 Hours Notice

  • Incurs a fee of $150.

No compensation will be given for canceling a rescheduled date, regardless of notice, due to the loss of two potential bookings.

DAMAGES AND LOSSES

Clients are responsible for the costs of cleaning, repair, or replacement of any damaged or missing items post-event.

ALCOHOL

We do not provide alcohol. Clients are welcome to bring their own beverages.

FOOD SAFETY DISCLAIMER

The Soiree Sisters is not responsible for any illness resulting from the consumption of food if ingredient and allergen information is not disclosed to us.

PAYMENT METHODS*

We prefer direct bank transfer but also accept PayPal and card payments via Square. A 50% non-refundable deposit is required to secure your booking. The remaining balance is due 72 hours before the event. Full payment at the time of booking is encouraged.

SECURITY DEPOSIT*

A $150 security deposit is required to cover any potential damages. This deposit will be refunded in full once all items are returned in good condition. Refunds will be processed within a few business days, depending on your bank. Clients must provide the necessary details for the refund.

INTELLECTUAL PROPERTY

All graphics, logos, business names, and trademarks associated with The Soiree Sisters are protected by intellectual property laws. Any images shared on social media platforms such as Pinterest, Instagram, or Facebook must be credited to The Soiree Sisters. Clients are encouraged to credit The Soiree Sisters when sharing images of events styled by us.